Yes! Bags are customized in Los Angeles, California, where a growing team of 13 production associates prints each item with water-based ink.

Bags: Every market bag is handcrafted in Bangladesh by mothers who receive fair wages, annual profit dividends, and a retirement fund; read Forbes.com’s article on how this approach is changing people’s lives, with 941,000 bag owners and counting. The bags are then shipped to Los Angeles, California, where a growing team of 13 production associates print each bag with water-based ink onto the bag.

Apolis has a long-standing reputation with immeasurable philanthropic events year-round. Just last year we had similar fund raising products and we donated over $30K to Direct Relief, $21K to charity: water and over $50K to Baby2Baby. You can rest assured that we’ll continue these efforts and take it a step further in these trying times by getting every penny to the Tuna Fund.

By Mother's Day?
All orders placed by April 17th, will arrive before Mother's Day (May 8) in the USA.
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‍Bags
‍Bags take 14-business days to customize. Once shipped the bag will follow shipment schedules.

‍Shipping to the U.S.
(Excluding Alaska & Hawaii):Estimated standard delivery is  4 to 7 business days. Please allow an extra day for some rural locations. Shipping to Alaska & Hawaii: Estimated delivery is 3 to 5 business days. (Orders over $100.00 USD qualify for free Ground shipping.) Overnight orders must be submitted Monday through Thursday by 8 AM PST. Overnight orders placed on Thursday after 8AM PST through Friday 8AM PST will arrive the following Monday. Overnight orders placed on Friday after 8AM PST through Monday 8AM PST will arrive Tuesday.Before we ship, the product goes through a special print customization process to add your special word or phrase.

We gladly accept Visa, MasterCard and American Express credit cards as well as PayPal, Amazon Payments and Apple Pay. Apolis cannot accept cash, checks, or money orders. Sales tax will be added to all orders shipped in California. With Afterpay, enjoy 4 interest-free payments over 6-weeks.

Yes! We stand behind the quality of every Apolis product with a 30-day money-back guarantee.

Please note, return procedures for customized and non-customized products differ. To keep things simple for you, we offer refunds instead of exchanges. To return non-customized  items please note: Items need to be postmarked within 30 calendar days of receipt for a refund to your original method of payment or store credit. Original shipping charges are non-refundable. Items must be returned in their original condition (unused, unwashed, unaltered) with the original packaging and tags attached.

To return customized  items please note: Customized products are not eligible for a return unless you encounter a craftsmanship or quality issue which includes: If your bag arrives with rivets missing or a damaged handle. If your bag arrives with smudged print. If your bag arrives with text that is slanted or cut off. Please note: since each bag is handmade, there will be slight variations in jute texture from bag to bag; no two bags will look exactly the same. Additionally, bags suffering from general wear and tear are not eligible for return. Items purchased from other retail partners are not eligible for returns.

If you have a question about whether or not your bag will be accepted for a return, text us (+1.213.984.4048) with an image of your bag and a description of the issue and we'll get back to you ASAP with an answer. If your bag does not meet the requirements above, a refund will NOT be issued and if you sent your bag to us, you will receive it back.